Website Terms & Conditions of Use

About the Website

Welcome to nolag.app (the 'Website'). The Website provides information and documentation about NoLag, a set of open-source software for realtime messaging. In these Terms, the 'Services' means the Website and the information, documentation and other content published on it.

The Website is operated by NoLag Systems Pty Ltd, ACN/ABN 660 605 274. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, you signify that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must stop using the Website immediately.

NoLag Systems Pty Ltd may review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take effect from the date of their publication. We recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by remaining on the Website.

No Hosted Service

NoLag Cloud, the hosted service previously offered by NoLag Systems Pty Ltd (including portal.nolag.app, api.nolag.app and broker.nolag.app), was retired in October 2026. NoLag Systems Pty Ltd no longer offers a hosted or managed service.

The Website does not offer registration, accounts, subscriptions, billing or payments, and no fees or refunds arise under these Terms. Any account you held with NoLag Cloud was closed when the service was retired. How we handle data from former NoLag Cloud accounts is set out in our Privacy Policy.

Open-Source Software

The NoLag software is published as open source, each component under its own licence:

  • kraken, the NoLag broker, and @nolag/core, the NoLag authorization library, are licensed under the Apache License, Version 2.0; and
  • the NoLag client SDKs and Blueprint SDKs are licensed under the MIT License.

Your use, copying, modification and distribution of the software is governed by the licence that accompanies it, and not by these Terms. If anything in these Terms is inconsistent with a software licence in relation to your use of that software, the licence prevails.

As set out in those licences, the software is provided "as is", without warranties or conditions of any kind, either express or implied. You are solely responsible for deciding whether the software is suitable for your purposes, and for how you deploy, configure, secure and operate it, including transport encryption, access control, backups, and compliance with any laws that apply to the data you process with it.

NoLag Systems Pty Ltd does not host, operate, monitor or have access to any deployment of the software that you run, and does not provide any service level, support obligation or maintenance commitment in respect of it. Any help we offer, for example on GitHub, is given at our discretion.

Acceptable Use of the Website

You must only use the Website lawfully. You must not use the Website:

  • to disrupt, or attempt to disrupt, the access, availability or security of the Website, including by imposing an unreasonably large load on it;
  • to probe, scan or test the vulnerability of the Website, or to breach its security or authentication measures, unless expressly permitted by NoLag Systems Pty Ltd;
  • to introduce viruses or any other malicious or harmful code;
  • for any illegal purpose, or to violate any laws, including without limitation data, privacy and export control laws; or
  • to misrepresent or defraud anyone, including by impersonating anyone else or falsely implying any sponsorship of or association with NoLag Systems Pty Ltd or any third party.

Security and Data Privacy

NoLag Systems Pty Ltd takes your privacy seriously. Information collected through your use of the Website is subject to NoLag Systems Pty Ltd's Privacy Policy, which is available on the Website.

Copyright and Intellectual Property

The Website is subject to copyright. Except for the open-source software, which is licensed as described above, and any material on the Website that is expressly published under another licence, all rights (including copyright) in the Website and its content (including but not limited to text, graphics, logos, button icons, images, Website code, scripts, design elements and interactive features) are owned or controlled by, and are reserved by, NoLag Systems Pty Ltd or its contributors.

NoLag Systems Pty Ltd grants you a worldwide, non-exclusive, royalty-free, revocable licence to:

  • use the Website pursuant to the Terms;
  • copy and store the Website and the material contained in the Website in your device's cache memory; and
  • print pages from the Website for your own personal and non-commercial use.

"NoLag" and the NoLag logos are trade marks of NoLag Systems Pty Ltd. The open-source licences do not grant permission to use them, except as reasonably needed to describe the origin of the software. Nothing you do on or in relation to the Website transfers to you any business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of NoLag Systems Pty Ltd, or any right to use or exploit them.

Third Party Sites

The Website links to websites we do not own or control, such as GitHub, npm and PyPI, where the NoLag source code and packages are published. These links are provided for your convenience only and do not constitute an endorsement. Your use of those websites is governed by their own terms.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

  • all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
  • NoLag Systems Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website and the Services is at your own risk. Everything on the Website is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of NoLag Systems Pty Ltd make any express or implied representation or warranty about the Services or any products or software referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

  • failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
  • the accuracy, suitability or currency of any information on the Website, including documentation, code samples and third party material;
  • costs incurred as a result of you using the Website or any software referred to on it; and
  • links to other websites which are provided for your convenience.

Limitation of Liability

To the extent permitted by law, NoLag Systems Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

To the extent permitted by law, you expressly understand and agree that NoLag Systems Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. Liability in connection with the open-source software is governed by the licence that accompanies it.

Termination

The Terms apply for as long as you use the Website. NoLag Systems Pty Ltd may change, suspend or discontinue the Website, or any part of it, at any time. Subject to local applicable laws, NoLag Systems Pty Ltd may suspend or deny, in its sole discretion, your access to all or any portion of the Website without notice if you breach any provision of the Terms or any applicable law, or if your conduct impacts NoLag Systems Pty Ltd's name or reputation or violates the rights of another party.

Indemnity

You agree to indemnify NoLag Systems Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  • all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your use of the Website in breach of the Terms;
  • any direct or indirect consequences of you accessing or using the Website, or attempting to do so, in breach of the Terms; and/or
  • any breach of the Terms.

Dispute Resolution

Compulsory

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

  • Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
  • If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must request that an appropriate mediator be appointed by the mediation body;
  • The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
  • The mediation will be held in Melbourne, Australia.

Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation

If 14 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.

Binding Arbitration

If the Dispute is not resolved through mediation in accordance with the clauses above, the Dispute shall be referred to and finally resolved by binding arbitration administered in Melbourne, Australia in accordance with the applicable rules of the Australian Centre for International Commercial Arbitration (ACICA) or such other arbitration body as the Parties may agree. The arbitration shall be conducted by a single arbitrator appointed by agreement of the Parties, or failing agreement within 14 days, appointed by the arbitration body.

The decision of the arbitrator shall be final and binding on both Parties and may be entered as a judgment in any court of competent jurisdiction. The Parties agree that the arbitrator shall have the authority to award costs, including reasonable legal fees, to the prevailing party. Each Party shall bear its own costs in connection with the arbitration unless the arbitrator determines otherwise.

By agreeing to these Terms, you waive any right to commence or participate in any class action, collective action, or representative proceeding against NoLag Systems Pty Ltd. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Venue and Jurisdiction

The Services offered by NoLag Systems Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria.

Governing Law

The Terms are governed by the laws of Victoria. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Effective Date

These Terms are effective from 9 October 2026.